All bookings are made with Mummu Cycling Pty Ltd, ABN 14 158 525 387, Level 3/174 Queen St, Melbourne VIC 3000 ("Mummu Cycling", "we", "us"). You can reach us at [email protected].
By booking with us you agree to these terms. Together with your booking confirmation and the product page as it stood when you booked, they form the agreement between you and Mummu Cycling. Where an experience takes place at an event run by someone else, such as the Tour de France (A.S.O.), the Tour of Flanders (Flanders Classics) or Paris-Roubaix, that organiser's own ticket and venue conditions also apply to you on the day.
What is included is what the product page listed when you booked, and what your confirmation says. Anything not listed, such as flights, accommodation, transfers or parking, is not included.
3.1 When your booking is confirmed. Online, your booking is confirmed when your payment is accepted and we send your confirmation. For bookings we arrange with you directly, it is confirmed when we issue your confirmation invoice and receive the payment it asks for. Bookings depend on availability at that moment.
3.2 Prices and currency. Prices are per person, shown in AUD, EUR, USD or GBP. You pay in the currency you choose at checkout. Prices paid online include all taxes and card fees, and nothing is added at payment. Prices quoted verbally are estimates until confirmed in writing.
3.3 When payment is due.
If a balance is not paid by its due date, we may cancel the booking, and section 7 applies.
3.4 Paying by bank transfer. For bookings we invoice directly, bank details are on your invoice. Any card fee on an invoiced booking is shown on the invoice before you pay.
3.5 Group bookings. If you book for other people, you confirm you have their authority to do so, and that they have read and accept these terms. You are responsible for giving us their correct names and details, and for their payments.
3.6 Corporate bookings. Corporate bookings are arranged with a member of our team and are not booked online. The agreement is then between your company and Mummu Cycling, on the payment terms in your invoice.
Your Priority Access deposit holds one place ahead of public release. It is refundable in full until seven days after you receive the Priority Access brochure. If you go ahead, it is applied to your booking deposit. After that seven day window, it is treated as part of your booking deposit and section 7 applies. Refunds go back to the card you paid with.
5.1 One stage, one day. Your ticket is for the product, stage and date shown on your confirmation.
5.2 Guest names and ID. Organisers often issue tickets or accreditation in each guest's name. We need the full name of every guest by the date given in your confirmation. Each guest must carry photo ID that matches the name on the ticket. An organiser can refuse entry to anyone whose ID does not match.
5.3 Changing a guest's name. You can pass a ticket to someone else free of charge up to 14 days before the event, by telling us their full name. After that, a name change is only possible if the organiser allows it.
5.4 Changing stage or date. You can move to a different stage or date of the same product free of charge up to 30 days before your original date, if places are available. You pay any difference in price. If the new option costs less, we refund the difference.
5.5 If you cancel. Event Access tickets are non-refundable once booked, because we buy them from the organiser for you. If you can no longer go, use a name change (5.3) or a stage change (5.4) instead.
5.6 No resale. You may not resell a ticket or offer it for resale. Organisers can cancel resold tickets without refund, and we will not replace them.
5.7 On the day.
5.8 When the race changes. The race is run by its organiser, not by us. A stage can be neutralised, shortened, rerouted or delayed, finish times can move, and weather can change the day. If the race and the hospitality go ahead in any form, no refund applies, and we will do what we can to keep your day as close to the plan as possible.
5.9 When the event or hospitality is cancelled. If the organiser or we cancel your stage or the hospitality outright, and it is not rescheduled, you can choose:
If the organiser later refunds us an amount we had held back, we pass it on to you.
5.10 Team and vehicle experiences. For convoy car, team car and ride day experiences:
6.1 Minimum numbers and changes. Some journeys need a minimum number of guests. If it is not reached, we may cancel and refund you, or offer a similar journey with any price difference settled. Some journeys have a maximum capacity and close early. We may adjust itineraries where needed, and will tell you about any change in price.
6.2 Transferring a booking. You can transfer your booking, including your deposit, to another person, as long as they accept these terms.
Deposits are non-refundable, and a cancelled booking forfeits all payments made. A cancelled booking can only be rebooked if availability allows. We strongly recommend travel insurance with "cancel for any reason" cover.
If we cancel a Race Journey, you can choose a full refund or a credit for the full amount paid, valid for 24 months. For Event Access, section 5.9 applies.
Travel insurance is mandatory for anyone riding and highly recommended for spectators. Your policy should cover road cycling, personal injury, medical costs, loss or damage to property, and cancellation.
We may refuse participation to anyone we consider unsafe or disruptive to the group. If we do, the cancellation terms above apply. When riding, you agree to follow our Safety Guide.
Your passport must be valid for six months beyond your return date. If you need a visa, tell us and we will help where we can. Meeting entry requirements, including declaring any criminal convictions, is your responsibility.
Tell us about dietary requirements when you book. We pass them on to caterers and organisers, but cannot guarantee how third party caterers prepare food. Your travel insurance should cover illness and accidents during transfers.
To issue tickets and accreditation, we share guest names, and where required ID and contact details, with event organisers and suppliers. We handle your information as set out in our Privacy Policy.
Race events are filmed and photographed by broadcasters and organisers, and you may appear. Our team also takes photos on the day and may use them to show what we do. If you would rather not appear in our photos, tell your host.
Refunds go back to the payment method you used, in the currency you paid. We are not responsible for changes in exchange rates or charges your bank applies. We process refunds within 14 days of agreeing them. Where a refund depends on money coming back from an organiser, we pay it within 14 days of receiving it.
We are not liable for injury, loss or damage caused by delays, cancellations or events outside our control, including weather, government action, strikes, race decisions, or the failure of third parties. Except as set out in sections 5.9 and 8, refunds are not issued for changes or cancellations outside our control.
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, or any other law, that cannot be excluded.
The terms in force when you book apply to your booking. These terms are governed by the laws of Victoria, Australia.
